Reset Lotus Notes client password (no ID vault)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Reset Lotus Notes client password (no ID vault)

Feedback Type: Question

Product Area: Notes Client

Technical Area: Administration

Platform: Not Applicable

Release: 8.5.3

Reproducible: Not applicable

I am new to Lotus administration and need some help resetting a Lotus Notes client password for a user. In our environment, we only have a couple people who use the Notes client, so this rarely happens.

My user used to be able to log into the Notes client, but since getting a new PC, I had to reload the Notes client and Designer on her PC and now she doesn't remember what her password was for Notes. I need to reset (or recover) her password, but I'm not sure how to. I found a suggestion to use the "Extract Recovery Password" feature in Administrator, but I received an error "Nonexistent or invalid recovery information." We are not using an "ID Vault" in our environment, if that matters.

Any help would be greatly appreciated.

Thanks.

Feedback number WEBB99EQ69 created by ~Nita Elnunivu on 07/08/2013

Status: Open
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